Support Services
Records Division
The Records Division of the Andover Police Department is located on the main level of the Public Safety Center. This division is open Monday through Friday, 8 AM to 4 PM and can be reached at (978)475-0411.
Request for information by mail should be forwarded to:
Andover Police DepartmentRecords Division
32 North Main Street
Andover, MA 01810
(978) 475-0411 ext 5054
| Name | Title | Ext |
| Lesley Hewett | Records Supervisor / IT Network Administrator | 1007 |
| Mary Morkeski | Crash Report Filing/ Incident Report Requests | 1013 |
| Mary Rurak Burke | Court Records/Payroll/Off-Duty Detail Billing | 1019 |
| Lizeth Menard | Records/Alarm Billing | 1012 |
| Eric Milligan | Records/PC Support | 1023 |
Andover Animal Control
Andover Animal Control Officer: Wayne Nader
Phone Number: (978) 475-0411 ext. 1103
Technology
Computer Crime
Computer Crime is investigated through the Detective Division by Sgt.
Charles Heseltine. He can be reached in the Detective Division by calling (978) 475-0411 ext.
1040.
Information Technology
The Andover Public Safety's Information Systems Network is administered by Lesley Hewett. The network is comprised of over
75 desktop PCs, 4 remote substations throughout the town, and wireless laptops in the patrol vehicle fleet.
The Department currently uses some of the following:
- Computer-Aided Dispatch (CAD), Booking
- Records Management Systems and Evidence Tracking by Pamet Systems, Inc.
- Wireless Laptops and NCIC/Leaps Interface by Bio-Key
- Imaging by Pamet Systems, Inc
- Detail Billing by JivaSoft
- Alarm Billing by Pamet Systems
- Personnel Scheduling by JivaSoft
- Automated Call-back System - Reverse 911 by Sigma Micro
- LiveScan Fingerprinting by Crossmatch Technologies
Fingerprint Expert Officer Kevin Burke uses livescan technology in order to identify latent prints.
Investigations
Andover Police Department Detectives Division
Phone Number: (978) 475-0411 Ext. 5062
NEW Tip Hotline: (978) 470-3864
Officer in Charge: Det. Sgt. Charles Heseltine- Ext. 1040
Investigators:
| Name | Title | Ext |
| Det. William Wallace | Rape Investigation/Juvenile/General Invest. | 1024 |
| Det. Patrick Keefe | General Investigation | 1041 |
| Det. David Milne | Substance Abuse/General Invest. | 3059 |
| Det. Peter Reming | General Investigation | 1008 |
| Det. Gregory Scott | Substance Abuse/General Invest. | 3045 |
| Det. Frank Fitzpatrick | Substance Abuse/General Invest. | 3022 |
