Support Services
The Support Services Division is managed by Lieutenant William MacKenzie. He can be reached at (978) 475-0411 extension 3032.
Records Division
The Records Division of the Andover Police Department is located on the main level of the Public Safety Center. This division is open Monday through Friday, 8 AM to 4 PM and can be reached at
(978)475-0411 and is supervised by Lesley Hewett.
Request for information by mail should be forwarded to:
Andover Police DepartmentRecords Division
32 North Main Street
Andover, MA 01810
(978) 475-0411 ext 5054
| Name | Title | Ext |
| Lesley Hewett | Records Supervisor / IT Network Administrator | 1007 |
| Mary Morkeski | Crash Report Filing/ Incident Reports | 1013 |
| Mary Rurak Burke | Court Records/Payroll/Off-Duty Detail Billing | 1019 |
| Alison Milne | Records/Alarm Billing | 1023 |
Andover Animal Control
Andover Animal Control Officer: Wayne Nader
Phone Number: (978) 475-0411 ext. 1103
Useful link: Massachusetts Division of Fisheries & Wildlife
Technology
Information Technology
The Andover Public Safety's Information Systems Network is administered by Lesley Hewett. The network is comprised of over
90 desktop PCs, 2 remote substations throughout the town, and wireless laptops in the patrol vehicle
fleet as well as the ambulances.
The Department currently uses some of the following:
- Computer-Aided Dispatch (CAD), Booking, Records Management Systems and Evidence Tracking by Pamet Systems, Inc.
- Wireless Laptops and NCIC/Leaps Interface by Archonix
- Imaging by Pamet Systems, Inc
- Detail Billing by JivaSoft
- Alarm Billing by Pamet Systems
- Personnel Scheduling by JivaSoft
- Automated Call-back System - Reverse 911 by Sigma Micro
- LiveScan Fingerprinting by Crossmatch Technologies
Investigations
Andover Police Department Detectives Division
Phone Number: (978) 475-0411 Ext. 5062
Tip Hotline: (978) 470-3864
Officer in Charge: Det. Sgt. Charles Heseltine- Ext. 1040
Investigators:
| Name | Title | Ext |
| Det. David Milne | General Investigation | 3059 |
| Det. Peter Reming | General Investigation | 1008 |
| Det. Gregory Scott | Substance Abuse/General Invest. | 3045 |
| Det. Frank Fitzpatrick | Substance Abuse/General Invest. | 3022 |
| Det. Michael Lane | General Investigation | 3024 |
| Det.Kevin Aufiero | Juvenile Officer/Computer Crime | 3018 |
