Water & Sewer

Responsibilities


The Water Division ensures the integrity of the water supplies and the surrounding water shed areas. It is also responsible for the treatment, quality control and distribution of the water in accordance with all federal and state regulations for delivery of the drinking water to the consumers.

The division is accountable for the operation and maintenance of the water treatment plant, and distribution system, in addition to the customer services involving water meter installation, repair, meter reading, and resolving customer complaints.


Water and Sewer Resources & Information

Water Information

  1. 2020 Annual Water Quality Report (PDF)
  2. Cross Connection Control (PDF)
  3. DEP 2020 Public Water System Award
  4. Drought Management Plan (PDF)
  5. FY20 Fire Suppression Rate Changes
  6. FY21 Water and Sewer Rates (PDF)
  7. Household Water Use Chart (PDF)
  8. Illegal Connections to Fire Hydrants (PDF)
  9. Irrigation Meter Sketch and Procedure (PDF)
  10. Permissible and Restricted Activities on Haggetts Pond
  11. Virtual Tour-Andover Water Treatment Plant (PDF)
  12. Water and Sewer Rate Projections (PDF)

Sewer Information

  1. Do Not Flush Advisory Letter to Residents (PDF)
  2. Do Not Flush Information Sheet (PDF)
  3. Fats Oil and Grease Information Sheet (PDF)
  1. Is Andover's water considered "hard" or "soft"?
  2. How do I get my water tested?
  3. Where does Andover’s Water come from?
  4. How is Andover’s Water treated?
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