- Home
- Departments
- Public Works
- Divisions
- Water & Sewer
Water & Sewer
Responsibilities
The Water Division ensures the integrity of the water supplies and the surrounding water shed areas. It is also responsible for the treatment, quality control and distribution of the water in accordance with all federal and state regulations for delivery of the drinking water to the consumers.
The division is accountable for the operation and maintenance of the water treatment plant, and distribution system, in addition to the customer services involving water meter installation, repair, meter reading, and resolving customer complaints.
Water and Sewer Resources & Information
Water Information
- 2019 Annual Water Quality Report (PDF)
- Cross Connection Control (PDF)
- DEP 2017 Public Water System Award
- Drought Management Plan (PDF)
- FY20 Fire Suppression Rate Changes
- FY21 Water and Sewer Rates (PDF)
- Household Water Use Chart (PDF)
- Illegal Connections to Fire Hydrants (PDF)
- Permissible and Restricted Activities on Haggetts Pond
- Virtual Tour-Andover Water Treatment Plant (PDF)
- Water and Sewer Rate Projections (PDF)
-
Water Billing
Physical Address
36 Bartlet Street
Andover, MA 01810
Mailing Address
Water Billing Remit To:
PO Box 99
Andover, MA 01810
Phone: 978-623-8906
-
Report Discolored Water
Phone: 978-623-8707
-
Water Distribution/Sewer Collection
Physical Address
5 Campanelli Drive
Andover, MA 01810
Phone: 978-623-8860Emergency: 978-475-1212
-
Water Treatment
Physical Address
397 Lowell Street
Andover, MA 01810
Mailing Address
5 Campanelli Drive
Andover, MA 01810
Phone: 978-623-8870
Office Hours
Monday - Friday
8 a.m. - 4 p.m.